Privacy Policy

1. Information We Collect

We may collect information when you visit our website, contact us, or use our browser-based support and communication tools.

• Your name, email address, or phone number if you submit it through a form
• Call-related information such as date, time, call duration, and technical session details
• Browser type, device information, IP address, and connection logs
• Messages, support requests, and other information you send to us

2. How We Use Your Information

We use information we collect to operate, improve, and secure our services.

• Provide support and respond to questions or requests
• Operate our click-to-call and communication tools
• Troubleshoot WebRTC, SIP, hosting, or technical issues
• Improve website performance, user experience, and service quality
• Protect against fraud, abuse, unauthorized access, or misuse

3. Browser Calling and Voice Support

If you use our browser-based click-to-call or live support system, technical information may be processed to establish and maintain the connection. This may include session identifiers, device details, browser details, IP address, and call metadata.

We may retain call-related logs for support, troubleshooting, service improvement, internal recordkeeping, security, or compliance purposes.

4. Microphone Access

Some features require microphone access to allow live voice communication. Microphone access is requested by your browser and can be allowed or denied by you at any time through your browser settings.

5. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to help our website function properly, remember preferences, maintain sessions, improve performance, and support security-related features.

6. Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary, including:

• With trusted service providers that help us run our website or communication systems
• When required by law, legal process, or lawful government request
• To protect our rights, systems, users, and operations
• In connection with a merger, sale, transfer, or business reorganization if applicable

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We keep information only for as long as necessary for support, operational, legal, compliance, security, and legitimate business purposes.

9. Third-Party Services

Our services may depend on third-party platforms such as hosting providers, telephony providers, WebRTC tools, analytics services, and other technical partners. Their handling of data may be governed by their own policies.

10. Your Choices

You may choose not to provide certain information, not to use voice support features, or to disable permissions such as microphone access. Some features may not work properly without the required permissions.

11. Children's Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.